Refund policy

At JC Fine Wines, we are dedicated to offering our customers exceptional quality, hard-to-find fine wines at competitive prices. However, in certain situations, we may need to cancel an order and issue a refund.

  1. Pricing Errors: We reserve the right to cancel an order and issue a full refund to the original payment method if we discover an obvious pricing error. This includes cases where the product price is significantly lower than the reasonable market price.
  2. Out of Stock: If a product becomes unavailable after your order has been placed, we will cancel the order and issue a full refund to the original payment method. We apologize for any inconvenience and will work to update our inventory promptly.
  3. Faulty or Damaged Products: If you receive a damaged or faulty bottle, please contact us within 3 days of delivery to request a replacement or refund. Refund requests must be made within 3 days after delivery; we cannot process requests made beyond this period.

If customers require a refund of delivered items for other personal reason which is out of our refund policy, customers are responsible for covering the Original Shipping Fee, Return Shipping Fees and Credit Card Transaction Fee. 

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hi@jcfinewines.au or call us on 0487 419 999. If it's returned because of a change of mind, you will be liable to pay for the Original Shipping Costs, Return Postage Costs and Credit Card Transaction Fee. When the item returns back to our store, we will then issue a full refund. If you require us to organize the pickup, we will refund the full amount less the return postage cost.

Return Shipping Costs: You will need to pay for the return shipping if you require a refund for other personal reason out of our refund policy. For your peace of mind, we suggest using a shipping method that allows you to track your package and consider getting shipping insurance. This way, you’re protected if the package is lost or damaged on its way back to us. Unfortunately, we can’t take responsibility for items that are lost or damaged during return shipping.

For any questions or concerns about our refund policy, please contact us at hi@jcfinewines.au or call us on 0487 419 999. We are committed to providing an exceptional shopping experience and will work diligently to resolve any issues that may arise.