How long does it take for my order to be delivered?
Delivery time varies based on your location and chosen shipping method. Express delivery typically arrives within 1-4 days, while Standard shipping usually takes 2-8 days. If you required a next-day delivery, we offer TNT express option, which is available at checkout.
How much does the shipping cost, and do you offer free shipping?
Shipping cost will vary depending on the location, the items in the order and the shipping method you choose. You can see the total shipping cost at the checkout.
We offer Free Shipping service for orders over $250 in VIC and $399 in other states excluding NT in Australia.
What is your shipping policy on delivery and what courier do you use?
We primarily use Auspost, Anonymous Wine Fright or Sendle for our deliveries. It is important to note that all matters related to delivery, including tracking and issues with delivery, should be addressed with the courier directly. While we cannot directly resolve any issues with delivery, we will do our best to assist and provide any necessary information to ensure a smooth delivery experience. Please see our Shipping Policy for more details.
Do you offer international shipping?
Yes, we can offer international shipping. If you're interested, please contact us at hi@jcfinewines.au for more details.
Please note that customers will be responsible for all shipping fees.
Returns & Refunds
Can I return or exchange items?
If you are not satisfied with your order for any reason, please contact us and we will do our best to resolve the issue. We offer refunds or exchanges for eligible items in accordance with our Return Policy.
Please note that returns due to change of mind on fulfilled orders will incur a credit card transaction fee and shipping costs.
What is your return policy?
We will cancel an order and issue a refund if the following situations happen: 1. Pricing Errors 2. Out of Stock 3. Faulty or Damaged Products. Refund requests must be made within 3 days after delivery; we cannot process requests made beyond this period. Please see Ruturn Policy for more details.
How long does it take to process a refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take about 3-10 days for your bank or credit card company to process and post the refund.
Do I have to pay for return shipping?
If customers require a refund of delivered items for other personal reason which is out of our refund policy, customers are responsible for covering both the Return Shipping Fee and Credit Card Transaction Fee.
Other Questions
Can you help me choose the right wine for a special occasion or gift?
Absolutely! Our team of wine experts would be happy to help you select the perfect wine for a special occasion or gift. We can recommend wines based on your preferences and budget, as well as the occasion or recipient. Feel free to contact us with any questions or special requests.
Do you offer wine tastings or events?
Yes, we offer a variety of wine tastings and events throughout the year. These can range from small, intimate tastings to large-scale events and festivals. Keep an eye on our website and social media pages for updates on upcoming events.
Do you offer discounts or promotions?
We occasionally offer discounts and promotions on select wines and products. Keep an eye on our website and sign up for our newsletter to be the first to know about special offers.